Informed Consent

It is a requirement for counselling that each client registers and that you provide contact details and understand that, as a Duty of Care, I am mindful of whether this therapy is suitable for you. There is no one-solution for everyone. Every person is an individual.
If I feel that a different therapy or practitioner would of benefit to you, I will say so.

SUMMARY
  • Person centred

  • Without judgement

  • Supportive for you to gently gain insight and resolve issues, or find your own solutions

  • As a Duty of Care I refer clients in need to other services

  • We use gentle, creative and transformative therapy processes including Sandplay and Art Therapy as well as cognitive processes such as CBT and Acceptance Therapy, in order to support you to find your way through. 

  • Therapist and Client must be a good fit in order to get the best results.
    Current clients include women, children and teens.

Counselling Approach

Everything you share with me in the course of our work together will be treated as highly confidential. However, there are a few circumstances in which I may be required to break confidentiality:

  • If I believe that you or anyone else is at risk of harm I may need to inform a third party .

  • If you become involved in a court case, the court has the power to ask me to hand over my file.

  • Counsellors are require to have clinical supervision and it may be that I may discuss some of the facts relating to you, not revealing your identity. This is to ensure that you are getting the best support.

  • Any other disclosure - such as to another practitioner or anyone else - requires your written consent.

Contact between sessions

Email or telephone contact will be limited to practical arrangements only.

 

I will not enter into telephone or email counselling except by prior booked appointment. Short online/phone check-ins must be booked.

Social media

I do not engage in personal social media and cannot accept invitations from clients. This is to respect both your privacy and mine. Thank you for your understanding.

Payments & Rescheduling

You are required to advise any re-scheduling within 24 hours prior or the full session fee is payable, or  forfeit prepaid.

NOTE: The exception is in the case of genuine illness or Covid-19 symptoms for you or your family, where you must advise us immediately and go and get tested and isolate till results are clear. The session will then be re-scheduled without penalty.

Record keeping

I keep your confidence by keeping brief notes safe. I will take notes and photos of work during or after each session to help me keep track of our progress together.

These notes and photos will be stored in a private and secure location digitally and may be accessed or passed on to another practitioner only at your specific request. The intention is that your counselling records will be kept securely for a period of seven (7) years from the date of your last contact with The Heart of Us dependent on as long at the business is operated by Karen. They are not passed on to anyone else, except in the unlikely case of being required by law, as in Duty of Care. In the event of the business closing in the future, all records will be destroyed and not passed on to anyone.

Emergencies

If you are faced with an emergency in between sessions, please contact the appropriate emergency service. In a life threatening situation, call 000 without delay.
 

SUPPORT NUMBERS
If you are in physical danger please call 000 Police/Ambulance or Fire,
or for emergency support, please contact the following:


1800 RESPECT - 1800 737 732 - www.whiteribbon.org.au
LIFELINE 13 11 14  www.lifeline.org.au

 

More contact numbers on this page.
 

Moving on

Normally, the end of counselling/therapy would be by mutual prior agreement.

However, you have the right - and I encourage you - to let me know if you are uncertain counselling is working for you, or if you have any reservations about the process or direction of counselling, and I will do the same - so that we are on the same page with no judgement.
We will then work out together what is best to adapt or change for you going forward, or alternatively ending counselling/therapy, or referring you to other services. Whatever is best for you in moving on,
I would appreciate you letting me know by giving at least 48 hours notice.


Concerns Please contact Karen direct if there are any concerns.

Confidentiality and Duty of Care

Everything you share with me in the course of our work together will be treated as highly confidential. However, there are a few circumstances in which I may be required to break confidentiality:

  • If I believe that you or anyone else is at risk of harm I may need to inform a third party .

  • If you become involved in a court case, the court has the power to ask me to hand over my file.

  • Counsellors are require to have clinical supervision and it may be that I may discuss some of the facts relating to you, not revealing your identity. This is to ensure that you are getting the best support.

  • Any other disclosure - such as to another practitioner or anyone else - requires your written consent.

Sessions Timeline

It is recommended to have at least four sessions initially, after which we will review the counselling process and negotiate further sessions as appropriate. Normally we will meet on a weekly or bi-weekly basis at a regular time. The duration of a standard adult counselling is one hour 10 minutes (70 mins) - however, extended sessions apply for deeper work. Online continuing sessions can be 50 mins.

A child session is between 30 and 45 mins. High schoolers require the same as adults.

For adult soul journey work, I trust the you as the client to know when you require your next session, as it is your personal journey. As a guide, some clients return 3 weekly, monthly or bi-monthly.